Shipping policy

Shipping destinations

We ship within the United States.

Processing Time

  • Orders ship on Mondays and Tuesdays only to avoid weekend delays.

  • Unless a longer lead time is stated in the product listing, most orders are prepared within 2โ€“5 business days after payment is received. Dispatch takes place on Mondays and Tuesdays only. Carrier transit time begins after dispatch and is separate from preparation time. Contact us before ordering if you need delivery by a specific date.

Shipping Carriers

  • Our default service is UPS 2-Day Air.

  • Alternate carriers or faster services may be available upon request; please contact us before checkout if you need an exception.

Shipping Costs

  • Shipping costs are based on buyer's location.

  • Heat packs and insulation are available as optional add-ons during colder months.

Packaging

  • Every plant is carefully wrapped with materials such as poly-fil, insulation, and secure coverings to ensure it arrives safely.

  • Plants are shipped bare root or semi-bare root unless otherwise noted.

Weather Considerations

  • Please check your local weather conditions before ordering live plants.

  • Bayside Botanical is not responsible for damage caused by extreme heat, cold, or delays due to weather once a package is in transit.

Delivery Issues

  • Once a package leaves our hands, we cannot be responsible for shipping delays, lost/stolen packages, or carrier issues.

  • For damaged, incorrect, or missing items, record a clear unboxing video showing the items in their original packaging and contact us within 1 hour of delivery. Include your order number and the video. See our refund policy for claim review and available resolutions.

Contact
If you have questions about shipping or special requests, please reach out to us at info@baysidebotanical.com before placing your order.