📦 Bayside Botanical Shipping Policy

Processing Time

• Orders ship on Mondays and Tuesdays only to avoid weekend delays.

• Most orders are packed and shipped within 2–5 business days after payment is received.

Shipping Carriers

• Our default service is UPS 2-Day Air.

• Alternate carriers or faster services may be available upon request; please contact us before checkout if you need an exception.

Shipping Costs

• Shipping costs are based on buyer's location.

• Heat packs and insulation are available as optional add-ons during colder months.

Packaging

• Every plant is carefully wrapped with materials such as poly-fil, insulation, and secure coverings to ensure it arrives safely.

• Plants are shipped bare root or semi-bare root unless otherwise noted.

Weather Considerations

• Please check your local weather conditions before ordering live plants.

• Bayside Botanical is not responsible for damage caused by extreme heat, cold, or delays due to weather once a package is in transit.

Delivery Issues

• Once a package leaves our hands, we cannot be responsible for shipping delays, lost/stolen packages, or carrier issues.

• An unboxing video recorded within 1 hour of delivery is required for any claims of damage or missing items.

Contact
If you have questions about shipping or special requests, please reach out to us at baysidebotanical@gmail.com before placing your order.