Refund policy

Bayside Botanical Return Policy

All sales are final. We do not accept returns or exchanges on any items, including live plants, pots, accessories, or supplies.

Due to the perishable and unique nature of live plants, we cannot guarantee their condition beyond delivery. If your order arrives damaged or incorrect, please contact us within 1 hour of delivery with:

• Clear videos of the plant in its original packaging during unboxing

• Your order number

We will review your claim and, if approved, may issue a store credit or replacement at our discretion.