Refund policy

All sales are final. We do not accept returns or exchanges on any items, including live plants, pots, accessories, or supplies.

Arrival claims

Due to the perishable and unique nature of live plants, we cannot guarantee their condition beyond delivery. For damaged, incorrect, or missing items, record a clear unboxing video showing the items in their original packaging and contact us within 1 hour of delivery.

Email info@baysidebotanical.com with:

• Your order number
• Your clear unboxing video
• A description of the issue and any supporting photos

We will review your claim and, if approved, may issue a store credit or replacement at our discretion.

Weather damage, shipping delays, lost or stolen packages, and carrier issues are subject to the exclusions in our shipping policy. Please review those details before ordering.