Refund & Return Policy

Because we sell live plants, all sales are final. However, we want every customer to feel supported and confident in their purchase.

• Damaged Plants: If your plant arrives in poor condition, please email us at baysidebotanical@gmail.com within 24 hours of delivery with photos and your unboxing video.

• Store Credit/Replacement: At our discretion, we may offer a replacement plant (when available) or store credit. Exact replacements are not guaranteed due to the uniqueness of each plant.

• Final Sale: We do not accept returns or exchanges for plants that decline due to environmental conditions, care practices, or shipping delays outside our control.

We pack with extreme care and transparency. Our goal is always to see your plants thrive in their new homes. 💚